This page sets out verified contact details, address information, opening hours, entry requirements and regulatory references for Grosvenor Casino Bayswater, located in the Bayswater area of London. The information is intended for customers, prospective visitors and members of the public who need to contact the venue or its operator through appropriate channels.
Venue Address and Location
Grosvenor Casino Bayswater is located at:
79-81 Queensway
London
W2 4QH
United Kingdom
The premises are situated in the Bayswater and Notting Hill area of central London and are accessible from several London Underground stations in the surrounding area.
The casino trades under the name London Bayswater within the Grosvenor Casinos network. Some third-party directories and historic references may list the same premises as Grosvenor Casino Golden Horseshoe. Both names refer to the same physical location at the Queensway address. The address and contact details on this page apply regardless of which name has been encountered elsewhere.
Contact Channels
Telephone
The primary contact number for Grosvenor Casino Bayswater is:
+44 (0) 20 7221 8788
This number is the direct line to the venue. Enquiries about the premises, reservations or general venue matters should be directed to this number in the first instance.
The email contact associated with the Bayswater venue is:
[email protected]
This address is intended for venue-specific correspondence. For enquiries relating to the Grosvenor Casinos online platform or online account matters, contact should be made with the online support team via [email protected].
Online Venue Page
The official local casino page for Grosvenor Casino Bayswater is:
https://www.grosvenorcasinos.com/local-casinos/london-bayswater
This page contains current address information, opening hours and booking or contact options maintained by the operator.
Corporate and Brand Website
The main Grosvenor Casinos website is:
https://www.grosvenorcasinos.com
General brand enquiries, online account support and responsible gambling resources are available through this domain.
Opening Hours
The gaming floor at Grosvenor Casino Bayswater operates 24 hours a day, seven days a week. This applies to the casino premises as a whole.
The restaurant at the venue operates under separate, more limited hours. Based on information published on the official local casino page, restaurant service is available from 18:00 to 01:00. Customers intending to use the restaurant are advised to confirm current hours directly with the venue by telephone before visiting, as these hours may be subject to change.
Entry Requirements and Age Restriction
Entry to Grosvenor Casino Bayswater is restricted to persons aged 18 and over. This requirement applies to all areas of the venue, including the gaming floor, bar and restaurant. Proof of age may be requested at the point of entry. The age restriction is a legal requirement under UK gambling legislation and is enforced at all times.
Persons who are subject to a self-exclusion arrangement, a third-party exclusion or any other access restriction imposed under UK Gambling Commission licence conditions are not permitted to enter the premises. If you believe entry has been incorrectly refused or have a query relating to an exclusion, contact should be made with the venue using the telephone number listed above.
Operator and Regulatory Information
Grosvenor Casino Bayswater is operated by Grosvenor Casinos (GC) Limited, a subsidiary of The Rank Group plc. The registered head office of the operator is:
TOR
Saint-Cloud Way
Maidenhead
SL6 8BN
United Kingdom
The venue holds a premises licence issued by the UK Gambling Commission authorising land-based casino activity under the Casino Act 1968 and the Gambling Act 2005. The operator, Grosvenor Casinos (GC) Limited, holds active non-remote casino licences.
Relevant licence details are publicly available on the UK Gambling Commission register at:
https://www.gamblingcommission.gov.uk
Users wishing to verify the licensing status of the operator or the premises may consult the public register using the operator name “Grosvenor Casinos (GC) Limited” or the premises name “London Bayswater Grosvenor Casino”.
Responsible Gambling Contact
As a licensed casino operator regulated by the UK Gambling Commission, Grosvenor Casino Bayswater is required to operate in accordance with responsible gambling obligations set out in its licence conditions. Customers who wish to discuss responsible gambling measures, including self-exclusion, deposit limits applicable to online accounts or access to support resources, may contact the venue by telephone or refer to the responsible gambling section of the main Grosvenor Casinos website.
External support is also available through national organisations, including GamCare and BeGambleAware, which operate independently of the operator.
Distinguishing the Venue from Online Services
Grosvenor Casino Bayswater is a land-based premises and operates separately from the Grosvenor Casinos online platform. The online platform is operated by Rank Digital Gaming (Alderney) Ltd under a separate UK Gambling Commission licence.
Queries about online accounts, online transactions or digital services should be directed to the online support team at [email protected] or via the live chat function available on the grosvenorcasinos.com website.
Queries specific to the Bayswater venue, including visits, reservations and on-site matters, should be directed to the venue telephone number or email address listed in the Contact Channels section above.
Reporting Incorrect Information
If contact details, opening hours or address information for Grosvenor Casino Bayswater encountered on a third-party website differ from the details on this page, reliance should be placed on the information published on the official Grosvenor Casinos local casino page or obtained directly from the venue.
Third-party directories may carry outdated or inaccurate information, including references to the former Golden Horseshoe branding or superseded contact data.