1. Introduction and Scope
These Terms of Use govern the relationship between the user and Grosvenor Casino Bayswater in connection with access to and use of the gambling services provided by the company. By registering an account or using any gambling service, the user confirms that these Terms of Use have been read, understood, and accepted in full.
These Terms of Use apply alongside any product-specific rules, promotional conditions, or supplementary policies that may be published from time to time. In the event of a conflict between these Terms of Use and any supplementary document, these Terms of Use take precedence unless expressly stated otherwise.
The service operates under the regulatory framework established by the Gambling Act 2005 and is subject to the Licence Conditions and Codes of Practice (LCCP) issued by the UK Gambling Commission. These Terms of Use are drafted with reference to the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008. The company does not apply terms that are unfair within the meaning of those statutes and does not engage in unfair commercial practices at any stage of the relationship with customers.
2. Eligibility and Access Requirements
2.1 Age
Use of the gambling services is restricted to individuals who are at least 18 years of age. Persons under 18 are not permitted to register, place bets, or participate in any gambling activity. Age verification is conducted as part of the registration process and may be repeated at any time during use of the services.
2.2 Location
The services are available only to individuals who are physically located in Great Britain. The user must be present in Great Britain at the time of placing any bet or participating in any gambling activity. Access from jurisdictions where online gambling is prohibited or where the company does not hold an appropriate licence is not permitted.
2.3 Self-exclusion
The user must not be registered with GAMSTOP or subject to any internal self-exclusion arrangement at the time of registration or at any point during active use of an account. If a self-excluded individual attempts to access the services, the company is required to refuse access and close the account.
3. Account Registration and Verification
3.1 Registration
Each individual may hold only one account. Accounts are personal and non-transferable. Registration on behalf of another person is not permitted, and no other person may be allowed to use a registered account.
The user is required to provide accurate, complete, and current information at the time of registration, including full legal name, date of birth, residential address, and contact details. The account holder is responsible for keeping this information up to date.
3.2 Verification
Before deposits, bets, access to any promotional offer, or withdrawal requests are permitted, the company is required to verify the user’s identity, age, and residential address. Depending on account activity, documentation relating to source of funds or affordability may also be requested.
Verification is conducted in accordance with UK legislation, UK Gambling Commission requirements, and internal compliance procedures. Failure to provide requested documentation within a reasonable timeframe may result in suspension or closure of the account and the withholding of pending transactions until the matter is resolved.
3.3 Payment instruments
Only payment instruments registered in the name of the account holder may be used. Credit cards are not permitted for gambling transactions under UK law. Only debit cards and other approved payment methods may be used. Payment instruments belonging to third parties must not be used.
4. Permitted and Prohibited Conduct
4.1 Permitted use
The account may be used solely for lawful, personal, and recreational gambling purposes. The user must act in good faith at all times and comply with all applicable rules governing individual games or betting markets.
4.2 Prohibited conduct
The following conduct is strictly prohibited and may result in immediate account suspension or closure, and forfeiture of funds where permitted by law:
- Cheating or attempting to cheat in any game or betting market
- Collusion with other users or third parties to gain an unfair advantage
- Use of automated systems, bots, or software to place bets or interact with the services
- Multi-accounting or any attempt to circumvent the one-account-per-person rule
- Chip-dumping or any form of deliberate loss transfer
- Misuse of promotional offers, including participation in offers for which the user is not eligible
- Arbitrage betting using non-public or insider information
- Providing false or misleading information at any stage of the relationship with the company
The company reserves the right to investigate suspected prohibited conduct and to take proportionate action, including account restriction, suspension, or closure.
5. Changes to These Terms
These Terms of Use may be updated or amended from time to time. Where a change is material, notification will be provided before it takes effect, using the contact details associated with the account or by displaying a prominent notice when the user next logs in. Continued use of the services after the effective date of any change constitutes acceptance of the revised terms.
If a material change is not accepted, the user may close the account before the change takes effect. Any bets or transactions already settled prior to the change will not be affected.
6. Account Suspension and Closure
The company may suspend or close an account without prior notice where there are reasonable grounds to believe that:
- These Terms of Use have been breached
- False or misleading information has been provided
- Account activity presents a risk of harm, fraud, or money laundering
- The user is no longer eligible to use the services
Where an account is closed due to a breach by the user, the company reserves the right to withhold funds to the extent permitted by applicable law and regulation. Where closure is initiated by the company for reasons unrelated to the user’s conduct, any verified balance will be returned via an approved payment method.
7. Complaints and Dispute Resolution
If there is a complaint about any aspect of the services, the customer support team should be contacted in the first instance. Complaints will be acknowledged promptly, and a substantive response will be provided within a reasonable timeframe.
If a complaint is not resolved through the internal process, the matter may be escalated to an independent Alternative Dispute Resolution (ADR) provider approved by the UK Gambling Commission. Details of the applicable ADR provider are available on request and will be provided at the point of deadlock.
Regulatory concerns may also be referred directly to the UK Gambling Commission via gamblingcommission.gov.uk.
8. Responsible Gambling
The licence requires that tools and information are provided to help customers manage their gambling. These include deposit limits, session time limits, reality checks, and self-exclusion options. Information on how to access these tools is available within the account settings.
If there are concerns about gambling, or the gambling of someone else, the National Gambling Helpline can be contacted free of charge on 0808 8020 133, 24 hours a day. For customers in Wales, a separate helpline is available on 0808 2819 265.
Account activity may be monitored for indicators of potential harm. Contact may be made with the user, and account restrictions or suspension may be applied where there is an assessment that gambling may be causing harm.
9. Governing Law
These Terms of Use are governed by the laws of England and Wales. Any dispute arising under or in connection with these terms that is not resolved through the complaints procedure or ADR process shall be subject to the exclusive jurisdiction of the courts of England and Wales.